RETURNS & REFUNDS

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At Ladder, we’re committed to providing you with premium apparel that you love. If for any reason you’re not completely satisfied, we’ve made the return process straightforward and stress-free.

To ensure a smooth return experience, please note the following:

  • Returns must be initiated within 30 days of the order ship date.

  • Items must be unused, unwashed, and in their original condition, with all tags attached.

  • Products returned in a condition other than how they were received will not be eligible for a refund.

 

Returns for U.S. Orders

We’re proud to offer free returns for all U.S. orders.

To get started, click here to Start Your Return and follow the step-by-step instructions.

 

Returns for International Orders

We’re excited to serve our customers in Canada, the United Kingdom, Australia, and New Zealand! While we currently can’t offer free returns for international orders, we’re actively working to expand this service in the future.

To return your items:

  1. Start Your Return – Click [here] to initiate your return through our portal.
  2. Select "Self Return" – When prompted to choose a shipping label, select "Self Return."
  3. Print the RMA Label – The portal will generate an RMA label. Please print and include it inside the return.
  4. Ship Your Return – Send your package to the following address using a tracked shipping service:

Ladder Returns
5601 Clinton Dr.
Houston, TX 77020
United States

Tip: We recommend using a tracked shipping service to ensure your return is safely delivered.

 

Refunds
Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to be issued to the original payment card.

 

Exchanges

We do not offer exchanges at this time. If you wish to receive a different item, we recommend placing a new order for the desired product and initiating a return for the original item.

 

Need Help?
If you have any questions or need help with your return, our customer support team is here to assist you. Contact us at Customer Support.